Chat EX Updates

Over the past year, Best Buy has been trying to move all of the separate employee tools/systems into one singular experience to make it easier for employees to do their jobs. As the designer for the chat employee experience, I was tasked with integrating the current features employees have into the new one-stop-shop platform. The figma prototype can be viewed here: https://www.figma.com/proto/prVxJyibyLOIbpCS05osFP/Chat?type=design&node-id=1-4795&t=CVvVsmeyEquSRawQ-0&scaling=scale-down&page-id=0%3A1&starting-point-node-id=1%3A4795&hide-ui=1