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Best Buy

Oct 2019 - Present   |   Minneapolis, MN   |   Web & Experience Designer

Best Buy is a North American retailer focused on enriching lives through technology.

Role Background

I began my career at Best Buy as a web designer, where I was responsible for designing the Partner Portal. As the team was very small, I leveraged my technical and UX skills to function as a front-end developer and implement my designs. In this role, I worked in tandem with the development team to ensure that the Partner Portal provided a seamless and intuitive user experience for our partners.

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I then had the opportunity to transition into an exciting new project: creating an innovative sales channel for Best Buy, the virtual store. As the sole experience designer, I led the working closely with a variety of teams and stakeholders through the conception, design process, and launch. I conducted extensive user research to understand customer needs and created designs that provided a personalized shopping experience. My efforts resulted in the successful launch of the virtual store, which has since expanded to eight product categories and is projected to represent a significant portion of the company's online revenue.

Skills & Technology

Design

  • User Experience Design

  • Personas

  • Journey Mapping

  • Design Systems

Research

  • Usability Research & Analysis

  • Discovery Research & Analysis

  • Usage Data & Analytics

Technology

  • Figma

  • Sketch

  • Userzoom

  • Miro

Case Studies

Virtual Store

A new shopping channel meeting customers where they are.

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Chat Employee Experience

Helping employees do their jobs efficiently and effectively.

Voice Employee Experience

Helping employees do their jobs efficiently and effectively. 

Let's Talk

Drop me a line

We'll chat soon!

©2023 by Chloe Urbatsch

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