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Crafting Digital Experiences

PNW based designer creating inclusive experiences through research and empathy.

Latest Work

Finding Inspiration in Every Turn

Below are case studies from my most recent position. If you'd like to hear about aspects of work I enjoyed in a more personal format, check out my favorite projects.

Career Overview

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Conversation Design

Creating Clarity

Constant restructuring and migrations left teams scrambling through messy files to try and understand predecessors while carrying on.​​Build understanding while clarifying existing information to establish usable patterns.

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Internal Tools

Enabling teams worldwide

Supporting millions of customer interactions using 5-6 different tools at once doesn't work for everyone. ​Consolidating tools and simplifying workstreams is key when you're a multi-national retailer trying to support customers.

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Retail Customer Experience

Opening virtual doors

When everyone is stuck at home but needs help to build out home offices, schools, and everything else to exist during a pandemic what do you do? ​Make it work for them.

Core Skills

Experience Design (UX, UI)

Interaction Design

Product Design

Prototyping

Data Analysis

Usability and Discovery Research

Design Systems

Agile Design

Journey Mapping

Figma

Miro

Jira

UserTesting

Adobe Creative Cloud

Sketch

HTML

CSS

JavaScript

Let's work together

Drop me a line

We'll chat soon!

©2025 by Chloe Urbatsch

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