Constant restructuring and migrations left teams scrambling through messy files to try and understand predecessors while carrying on.​​Build understanding while clarifying existing information to establish usable patterns.

Supporting millions of customer interactions using 5-6 different tools at once doesn't work for everyone. ​Consolidating tools and simplifying workstreams is key when you're a multi-national retailer trying to support customers.

When everyone is stuck at home but needs help to build out home offices, schools, and everything else to exist during a pandemic what do you do? ​Make it work for them.